Vehicle Management
Leasecure now offers a comprehensive vehicle management solution:
from free National Account cards to competitive vehicle management
services.
Through a partnership
with Network-Fleet, one of the world’s leading vehicle maintenance
providers, Leasecure is proud to offer the following products and
services.
A comprehensive Maintenance and Repair Management program
addresses all aspects of vehicle repairs, including both preventive
and corrective maintenance. The program is designed to provide total
vehicle maintenance administration and cost control through a
combination of purchasing programs and pre-approved repair networks.
The program consists of a system of national account service
providers designed to handle tire replacement, mechanical repairs
and necessary preventive maintenance. Utilizing this extensive
network of national account service providers and repair facilities,
drivers are serviced quickly, conveniently and consistently.
Delivering Service
Excellence
The repair facility will contact an ASE certified technician
through the Customer Contact Center who will immediately assist for
quick and appropriate service.
Network uses the vehicle history and your program parameters
to evaluate and approve the appropriate repairs. You can set the
level of authorizations for repairs, which allows Network to better
assist drivers.
ASE certified technicians work with the repair facility to
negotiate pricing and monitor repairs to verify they are completed
in a timely manner and in accordance with ASE and industry
standards. Network facilitates the repair process to get your
drivers back on the road as soon as possible. Post warranty recovery
is pursued on repairs that become necessary before their time.
Key Features
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Customer Contact Center available via a toll-free telephone
number 24 hours a day, every day, year round
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Network of national account service providers and independent
repair facilities with more than 50,000 locations
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Comprehensive quality control program to ensure the highest
level of customer service
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Less than 10 seconds average speed of answer by the Customer
Contact Center
Key Benefits
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Cost effective in helping to manage your company vehicles
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Confidence in repairs and pricing overseen by trained ASE
certified technicians
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Repair facilities conveniently located near drivers
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Guaranteeing drivers receive the highest level of service by
qualified ASE certified technicians
Are you looking for a way to control fuel related costs? Are
you tired of continually reimbursing your drivers for fuel
expenditures? Network’s fuel program utilizes a nationally accepted
fuel card which can be used at over 195,000 locations nationwide.
The program provides a cost efficient way to manage your company’s
fuel needs, saving you time and money.
Vehicles are issued a nationally accepted Fuel Card where the
driver must enter a secure PIN or Driver ID and odometer reading
when the card is used at the pump. The fuel purchase is authorized
electronically. Card limits set by your parameters restrict driver
spending.
Additionally, purchase information gathered is used to
generate monthly fuel management and exception reports containing
information on the location, date, time, driver name, odometer
reading, number of gallons and cost per gallon of each transaction.
It's an easy way to track and reduce items such as non-fuel
purchases, premium fuel usage, multiple daily fill-ups, overfilling
of tank capacity, etc.
Network maintains one of the largest nationwide network of
automotive glass facilities, including pre-established chains as
well as those independently operated. A service representative
directs drivers to the nearest repair facility and provides a
purchase order number for service payment.
In the event a vehicle cannot be driven and, if mobile
installation service is available, we will arrange for glass to be
repaired or replaced at the driver's home, office or another
convenient location.
What do you know about your drivers? Every driver has a safety
record, which includes a complete and accurate public record of past
accidents and traffic violations. Network offers Motor Vehicle
Record (MVR) checks which help to identify drivers that require
immediate driving behavior changes. This information is accessed
from the Department of Motor Vehicles in all 50 states and allows
you to promote safety with drivers, as well as, reduce fleet
liability.
The National Account Program keeps you in control of your
driver's spending and repair authorizations. The program is designed
to provide total preventive and corrective maintenance to your
vehicles while controlling costs.
Every vehicle is assigned a vehicle maintenance guide.
Services are performed according to the maintenance schedule at one
of the thousands of national account service facilities located
nationwide. For unanticipated services or repairs that may arise,
drivers are covered by the vehicle maintenance guide. By utilizing
this established network of national account service facilities,
drivers are serviced quickly, conveniently and consistently.
This is a customer managed program, meaning, a designated
representative at your company takes phone calls from a driver or
service facility for authorization.
Network takes proactive approach to post warranty repair
consideration and actively pursues post warranty dollars on your
behalf when appropriate. Claims for vehicle repairs outside of the
manufacturer’s warranty are submitted on a monthly basis for post
warranty consideration.
Network’s expert staff, averaging eight years in the
automotive industry, along with its efficient use of technology
makes handling registrations a painless process. Not only will this
program ensure that your vehicles are properly registered (avoiding
fines and unnecessary registrations,) it will allow your drivers to
concentrate on their primary concern – your business.
As part of the overall Accident Management Program, Accident
Reporting documents the key details following a driver’s accident.
Drivers can contact the Customer Contact Center, available via a
toll-free number 24 hours a day, every day, year around. Accident
reporting specialists gather complete and accurate accident
information that your company and insurance carrier will need. As a
result, Texas Tech University will save valuable time and money.
An integral part of the overall Accident Management Program,
Subrogation services include reviewing police reports, rating each
incident, locating insurance carriers or adverse parties and making
demands for recovery of property damages incurred.
The subrogation team reviews the incident description for
subrogation potential based on apparent negligence. If the incident
is deemed suitable for subrogation, steps are taken to identify the
negligent parties and initial contact is made to advise of Network’s
position as “subrogator” for the property damage.
When the repairs are completed, official demands for property
damages and associated losses are presented to the negligent party
or their insurance carriers. If payment for damages is not agreed
upon, Network acts as the negotiator for settlement according to set
requirements. The requirements are based in part on comparative
negligence statutes, potential liability exposure and other specific
settlement instructions. If negotiations fail, activities may
escalate to include such remedies as Binding Arbitration, employment
of an outside collection agency or placement with a legal
representative.
When payment is received, the incident files are closed.
Recovery dollars are distributed on a monthly basis, based on the
type of recovery and applicable fees such as expenses.
For vehicles that are determined to be a total loss, salvage
specialists manage the entire disposal process from relocation to
title transfer to disposition of the vehicle. The goal is to obtain
the optimal return on your vehicle.
Once Network is notified of your intent to dispose of a
totaled vehicle, bids are solicited from a network of licensed auto
salvage dealers. Potential buyers are provided with as much
information as possible including photos and estimates to ensure the
highest bid is obtained.
Whether your driver has been in an accident or has major
vehicle repair work scheduled, all rental requests are handled
in-house, giving your drivers the ease of calling one number for
complete assistance.
The program utilizes one of the largest nationwide networks of
rental locations, so drivers are guaranteed quick and easy access to
rental vehicles.
Network
utilizes an extensive network of repair facilities nationwide for
Collision Repair, which is part of the overall Accident Management
Program. Prices are negotiated by trained collision repair
technicians ensuring the best service for the best price. All
collision repair technicians are continually certified and tested
through I-CAR, ASE, manufacturers, local colleges and trade schools
to provide you with industry expertise.
What do your drivers do if they have been in an accident,
experience a flat tire or mechanical difficulties while on the road?
Emergency Roadside Service (ERS) is available to drivers 24 hours a
day, every day, year round. ERS is an in-house operation staffed by
trained specialists, ensuring your drivers the highest level of
quality and customer service.
Through a nationwide network of service facilities and
vendors, drivers can expect prompt and accurate service with any of
the following needs:
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Towing
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Jump starts and battery assistance
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Flat tire repair and replacement
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Mechanical breakdown assistance
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Gas, oil, fluid or water delivery
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Lockout service
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Emergency cash assistance
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Temporary vehicle replacement
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